Customer Care
Customer Care:
How do I contact you with a customer service question?
Please email us at gjkcustomercare@gmail.com, and we will get back to you as quickly as possible Monday-Friday. Emails send after 3pm on Friday may not be answered until Monday.
Sizing:
What size should I buy for my child?
Check out our sizing chart to ensure the best fit.
What sizes will you have available?
Most collections will feature sizes 3m-10 for boys and girls. We also offer options for newborns. There are usually no availability restrictions on pre-orders; however, there are limited sizes for in-stock options.
Ordering:
Once I place my order, how do I pay?
If you make a purchase through Facebook or Instagram, an invoice will be sent to your PayPal account. Invoices must be paid within 24 hours or they will be canceled. Purchases made through the Grace & James website will proceed through a checkout process and can be paid for immediately.
Do you charge sales tax?
We charge sales tax on all items that are shipped within GA. All other states ship tax-free.
When will my items ship?
All in-stock items ship within 5-7 business days of receipt of payment, usually faster. If you select Priority Shipping, please shoot us an email to ensure that it is shipped out promptly. Pre-order items have set shipping dates, which can be found in item details on the product’s page and on your order.
What delivery methods do you use?
Standard shipping is provided through USPS First Class or Priority Mail, which typically takes 2-5 business days. Expedited shipping options are available at checkout should you need your order to arrive earlier for any reason (USPS Priority Mail or Priority Mail Express). Please note that it may take up to 7 business days to prepare your in-stock items for shipment. Expedited/Two-Day Priority shipping applies once it leaves our warehouse. We have noticed delays in USPS. Please let us know if there is a date that you need an item so that we may work with you to select a shipping provider that will ensure delivery by your requested date.
Once items have been fulfilled and shipped by Grace & James, it is the responsibility of USPS to get your items to you on time. If there is a problem once you receive your tracking number, we suggest contacting your local post office as the first point of contact. Once an order is in the hands of USPS, they are responsible for missing, lost or damaged packages.
When can I expect to receive my Pre-order?
When you are viewing a pre-order item you will see a “ships by” date on the product’s page. All pre-orders ship by the dates stated on the product’s page. If the date has passed and your order has still not shipped, please email sales@graceandjameskids.com so we can determine the status of your order.
How do I track my order?
An email will be sent to you with the tracking number. If you do not see it, check your spam/junk folder or email us for it.
Do you ship to PO Boxes and APO/FPO addresses?
Yes! We ship United States Postal Service to PO Boxes and APO/FPO addresses. Please note that large packages or bulky items may not be able to ship to a PO Box.
Do you offer international shipping?
We currently ship to United States addresses only. If you need an international shipment, please email gjkcustomercare@gmail.com.
Returns and Exchanges:
What is your return policy?
Please visit our Returns and Exchanges page for more information.
What happens if my order arrives incomplete, incorrect, damaged or defective?
We will work to resolve this problem immediately. Please email gjkcustomercare@gmail.com so we can work together to make it right.