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Frequently Asked Questions

 

What size should I get?

You can find the size charts on the product's page. Our kids always try on our clothes prior to them going live on our site. Most pieces are true to size but if it is not, we will indicate it on the product page. We want it to fit just as much as you do!

 

When will my order ship?

In-stock items can take up to 5-7 days, but usually they ship much faster! If you need expedited shipping you will be able to select that at checkout.

For pre-order and custom items, please check out this page for more details.

 

What are your shipping costs?

We offer standard shipping up to $10 and free standard shipping for orders over $125.

 

Do you ship to PO Boxes and APO/FPO addresses?

Yes! We ship United States Postal Service to PO Boxes and APO/FPO addresses. Please note that large packages or bulky items may not be able to ship to a PO Box.

 

Do you offer international shipping?

Unfortunately, we ship to US addresses only.

 

When will my order arrive?

Once your order ships you will receive an email with tracking information.

 

How do I return an item?

We can accept unworn unwashed items within 5 days of your order being delivered for an exchange of another item. Please note that sale items, swimwear, and custom garments are final sale and not returnable. Your return will also be subject to a 15% restocking fee.

To exchange an item, please click HERE.

  

My order was incomplete, incorrect, damaged, or defective!

We always tell our kids, "accidents happen but that's okay!" At Grace and James we take pride in providing the correct quality items for your family, but sometimes accidents do happen. Please fill out the form below and our Director of Customer Care will work to resolve the issue ASAP! 

 

Please fill out the form below if your question was not answered above and one of our team members will be in touch shortly!