Returns & Exchanges
Returns or exchanges can be made within 14 days of receiving your order. All sale items, custom knits, monogram & embroidered items, and swimwear are FINAL SALE.
You have three options when requesting a return/exchange:
Return and Refund: Returns are subject to a 15% restocking fee. Once your return is received, you will receive a refund confirmation.
- Return for Store Credit: Once your return is received, we will issue store credit (totaling the price of item prior to tax and shipping) to you via email.
- Exchanges: Exchanging for the same item in a different size is no additional cost. After requesting an exchange and shipping the item back to Grace & James Kids, we will ship the new size.
Returns are processed each week, if you do not see an update in your email, please reach out to us via firstname.lastname@example.org.