What are your shipping costs?
We offer free standard shipping for orders over $150. You may also select Priority Shipping at checkout.
When will my items ship?
All in-stock items ship within 5-7 business days of receipt of payment, usually faster. If you choose 2-day PRIORITY for an in-stock item PLEASE shoot us an email to email@example.com to ensure that it goes out ASAP. We usually ship every 2-3 days and don't want to leave you without an order that you need. Pre-order items have set shipping dates, which can be found in item details on the product’s page and HERE.
What delivery methods do you use?
Standard shipping is provided through USPS First Class or Priority Mail, which typically takes 3-7 business days. Expedited shipping options are available at checkout should you need your order to arrive earlier for any reason (USPS Priority Mail or Priority Mail Express). Please note that it may take up to 7 business days to prepare your in-stock items for shipment. Expedited shipping applies once it leaves our warehouse.
Once items have been fulfilled and shipped by Grace & James, it is the responsibility of USPS to get your items to you on time. If there is a problem once you receive your tracking number, we suggest contacting your local post office as the first point of contact. Once an order is in the hands of USPS, they are responsible for missing, lost or damaged packages.
When can I expect to receive my Pre-order?
When you are viewing a pre-order item you will see a “ships by” date on the product’s page. All pre-orders ship by the dates stated on the product’s page. If the date has passed and your order has still not shipped, please email firstname.lastname@example.org so we can determine the status of your order.
How do I track my order?
An email will be sent to you with the tracking number. If you do not see it, check your spam/junk folder or email us for it.
Do you ship to PO Boxes and APO/FPO addresses?
Yes! We ship United States Postal Service to PO Boxes and APO/FPO addresses. Please note that large packages or bulky items may not be able to ship to a PO Box.
Do you offer international shipping?
We currently ship to United States addresses only. If you need an international shipment, please email email@example.com.